We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.
Not sure how to use the FAQ page?
There are several ways you can find the answer to your question!
Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
Use the sections – Pre-Race Questions, Sun Run Fair Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!
What is the date of the next Vancouver Sun Run?
The 2020 Vancouver Sun Run has been cancelled. Click here for full details.
How can I register?
You can register ONLINE or PRINT A FORM which you’ll be required to mail within deadlines.
How do I know if I’m registered?
You’ll receive an email message confirming your registration. If you did not receive an email, please email email@example.com.
Do I have to register?
YES! NO RACE BIB, NO ACCESS TO THE COURSE – a valid race bib is mandatory to gain access to our race course, if you are not displaying a valid race bib you will be removed from the event.
Can I get a refund or transfer my entry if I am no longer able to participate?
Our policy states YOUR RACE ENTRY IS NON-REFUNDABLE AND NON-TRANSFERABLE. This is part of the race policy acknowledged during registration. Our event is so large (third largest in North America!) that we must download information to process the race bibs and shirts early to get them in time for race day.
What is the closing date for race registration?
Online registration closes April 14, 2020. Mailed entries must be postmarked a week before deadline. After April 14, 2020 you can register IN PERSON at the Vancouver Sun Run Fair on April 17 & 18, 2020.
Are strollers allowed on the course
YES, Strollers are most welcome at both our Shaw Mini Sun Run and 10K route. Children in the stroller do not require a race bib. Participants with a stroller MUST REGISTER for the 10K course in the 1:46 time category for the safety of the children and our other participants.
What does my entry fee pay for?
Your Vancouver Sun Run entry fee helps to pay for staging, organizational and administrative costs such as: technical shirts and screen printing; city costs including ambulance, traffic authority and police; medical supplies; fencing, stages, tents, radios, water station equipment; race bibs, pins, timing tags, race timing and data entry organization; online entry administration fees; venue rental; entertainment, signage and pageantry; fruit and bagels at the finish party; volunteer shirts, lunches and transportation; elite athlete prize money and hosting; production and printing of marketing material to raise awareness and inform the public, including eblasts, plus event management and marketing fees.
SUN RUN FAIR QUESTIONS
When and where is the Sun Run Fair?
The Vancouver Sun Run Fair & Race Package Pickup is located at BC Place, 777 Pacific Blvd. The entrance will be at street level during the following days and times:
Friday, April 17, 2020 – 10 a.m. – 7 p.m. Saturday, April 18, 2020 – 10 a.m. – 5 p.m.
Race package pickup at the Sun Run Fair are for Individuals and Shaw Mini Sun Runners ONLY.
Team Members: Team technical shirts will be delivered from the screen printer directly to team captains by April 15, 2020. Team captains MUST still pick up race bibs for all team members at the exclusive team captain package pick-up at BC Place Stadium
Wednesday, April 15, 2020 – 9 a.m. to 6 p.m.
Thursday, April 16, 2020 – 9 a.m. to 6 p.m.
What do I need to collect my bib and T-shirt at the Sun Run Fair?
Go online and look up your race bib number before going to the Vancouver Sun Run Fair as you’ll need that to get your race bib.
May I pick up a number and technical shirt for someone else?
Yes. Provided the person’s entry has been pre-paid. You’ll need to know their race bib number which they can also look up online.
How do I ensure I have the correct timing tag?
Volunteers will help verify a match using special scanners at the Vancouver Sun Run Fair. As you go through the scanners, your name should appear on the screen. If they do not match, go to the Solutions Desk. Tags cannot be replaced or exchanged on race day.
RACE DAY QUESTIONS
Can I register on race day?
There is no race day registration.
When do I get my race bib, technical shirt and timing tag?
There is no team pick up on Saturday, April 18, 2020 or race day, please contact our office for special arrangements. Race packages for team members’ friends or family, who are not on your team and are registered as individuals or in The Shaw Mini Sun Run, must be picked up separately at the Vancouver Sun Run Fair @ BC Place Stadium.
Can I pick up my T-shirt and race number on race day?
Yes, only if you are pre-registered out-of-town entrant. An out-of-town entrant includes anyone who must pay long distance charges to call Vancouver from home, or special arrangements contact our office for more information. Race day package pick-up is located at the Hyatt Regency Vancouver 2nd level, between 6:30 am and 8:30 am.
Can I get another timing tag on race day if I forget mine at home?
No. There will be no tag exchanges or replacements made on race morning.
No Tag = No Results.
How do I get to the Start?
Best to take skytrain (Burrard or Granville station is best), please check with transit for their most up to date information/schedules.
Is there Gear Check?
Yes. Your warm dry gear can be transported to the finish area for just $5. Pay at the Purolator gear check trucks on race day before 8:30 a.m. Look for the Purolator trucks at the access streets in the start zone. Get there early. The Purolator truck for red zone will be parked on Howe, not Granville and will be open until 9 a.m. DO NOT CHECK-IN VALUABLES. The perforated gear check tag on your bib will be used to identify your gear; submit the tag with your gear. Show your race number to claim your gear. Gear Check pick-up will be in the far east parking lot across from the Arena until 12:30 pm. Items left on the street at the start will be collected after the race and donated to the Salvation Army charity.
What is the best way to get to and from the race?
By all means, use public transit! For race day transit information, please call TransLink at (604) 953-3333. Visit Translink’s official website for more details — click here. Aquabus Ferries is offering frequent sailings on Sun Run morning. For more details visit www.aquabus.com or call 604-689-5858.
What time do the roads start closing?
The roads start closing at 5:30 a.m.
Is there parking at the at the start or finish zone?
The best option is to park near the finish area at B.C. Place Stadium. There’s some free street parking and a number of pay parking lots. But beware of street closures, which start at 5:00am in the start and finish zones. Leave plenty of time to reach your destination.
What do I do with the timing tag after the run?
You can take the tag home with you! The tags are DISPOSABLE and there is no need to return your tag at the finish line.
Can I switch tags with another participant?
No. Tags are individually coded and non-transferable. Please do not switch tags or allow another participant to run with your tag.
What is a Wave Start?
Entrants of similar ability are grouped in different time zones and start the race in a series of short timed intervals. Participants are assigned a time zone based on their estimated finish time.
I need to change my Bib Color or Corral, how do I do that?
To upgrade to a faster corral, please see “Solutions Desk” at the Team package pick up or Sun Run Fair. You’ll need to bring in your race bib to do the exchange. To drop back in starting categories, you can just show up at any corrals behind your original one.
How do I start in the same zone as my friend?
To start in the same zone, you both must select the same estimated finish time on your entry forms. If you are different levels of ability, you must choose the zone appropriate for the slower runner.
Where can I find my results?
All results can be found on our results page following the race. See 2019 results here!
When will results be published in the Vancouver Sun newspaper?
10k results will be printed on the Monday after race day in the Vancouver Sun. The Mini Sun Run is not a timed race so only participants names will be printed in the newspaper.
My results were wrong or I need some info corrected, how do I do that?
You may contact our timing company, SportStats at firstname.lastname@example.org directly. If your time in the newspaper was incorrect, unfortunately this cannot be corrected nor reprinted as the times printed were immediate finish times.
I was in the Mini Sun Run but I couldn’t find my time?
The Mini Sun Run is not an officially timed race.
How do I get my photos / where do I get my photos after the race?
You can visit www.marathonphotos.com to see/order your photos. This service is only offered to 10K participants. There is no photo service for the Mini Sun Run.
What if I can’t/couldn’t make the race?
The race is non-refundable and non-transferable; however you can send someone else to pick-up your race package (shirt & bib) so you can keep them as a souvenir. This must be done during Sun Run Fair times. Packages not picked-up at all are forfeited. Race Bibs are destroyed and shirts are donated to charity.
Can I switch my race shirt to a different size?
Shirt sizes can only be exchanged AFTER the race and must be unworn. You must call the office on the Monday after race day to see if there are spares of your desired size. If there is you have to come into the office to exchange the shirt – exchanges in person only. All shirts must be exchanged by 3pm on the Tuesday after race day.
How do I know if I’ve won my age category?
When you check your race results, you will see how you place within your age category. If you won your age category, you will receive a medal within two weeks after the race.
Is there lost & found?
You can contact the BC Place Lost & Found on race day or email email@example.com the day after race day.