Privacy Policy

Effective date: October 16, 2018

Your Privacy is Important to Us

Run Vancouver Holdings, ULC  and its affiliated and subsidiary entities, including Run Vancouver Holdings, ULC  (“Run Vancouver Holdings ”, “we” or “us”) are committed to protecting your privacy and safeguarding your Personal Information (as defined below) we always strive to be transparent about the data we collect about you, how it is used and with whom it is shared. The Run Vancouver Holdings Privacy Policy and this Privacy Statement (collectively, the “Privacy Policy”) describe how we may collect, use and disclose Personal Information of subscribers, customers, site visitors, etc. (collectively “you” or “Users”). The Privacy Policy applies to all Run Vancouver Holdings websites, applications, and services (each a “Property” or, collectively, “Properties”). These Properties may be subject to change from time to time in Run Vancouver Holdings’s sole discretion.

In this Privacy Policy, you will also see references to “Customized Experiences” which describe content, advertising, and offers (including third party sponsors or advertisers) that are tailored to you based on information that we’ve collected from your interactions with our Properties.

By visiting our Properties, subscribing to our services or submitting your Personal Information for any reason, you signify your agreement to the terms and conditions of this Privacy Policy.

Run Vancouver Holdings may modify this Privacy Policy and, if we make material changes to it, we will provide notice to you (at www.VancouverSunRun.com, by email or both), to provide you with the opportunity to review the changes before they become effective. If you object to any changes, you may close your account or unsubscribe. You acknowledge that your continued use of our Properties after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your Personal Information is subject to the updated Privacy Policy.

This Privacy Policy does not apply to personal information that we collect, use or disclose for journalistic purposes. It does not cover information that is not personally identifiable, such as anonymous or aggregated data, which cannot be associated with a specific person (“Non-Personal Information”). Non-Personal Information may include, without limitation, information about when and how Users interact with our Properties, demographic statistics about our Users, IP addresses, geolocation information, unique device identifiers, browser type, browser language and other transactional information. This information is typically used by Run Vancouver Holdings, its advertisers or audit bureaus.

INFORMATION WE COLLECT

What Types of Information Do We Collect?

  1. “Personal information” means information that can be used to identify an individual. Examples of Personal Information that we collect, use and disclose (as further set out in the “To Whom Do We Disclose Personal Information” section below) include your contact information (name, address, phone number or email address) and billing information (credit card number or banking information). Personal information does not include publicly available information. In most cases, we collect Personal Information when you purchase or subscribe to a product or service that we offer. Occasionally, we may also collect Personal Information from a third party based on your consent or as otherwise permitted by law.
  2. Non-Personal Information, as defined above; and
  3. Public Activities Information: means information gathered based on actions that you take on our Properties that are designed to be visible to other Users, such as comments or recommendations

When Do We Collect Personal Information

We collect Personal Information when you provide, post or upload it to us or one of our Properties, such as, without limitation, when you fill out a form, post a comment or subscribe to a newspaper.

Using log-ins, cookies, device information and internet protocol (“IP”) addresses, we identify you and log usage data when you visit our Properties, such as when you view or click on content or ads, perform a search, install or update one of our mobile apps, or share articles.

As further described in our Cookie Policy, we use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Properties and devices. We also allow third parties to use cookies as described in our Cookie Policy. You can control cookies through your browser settings and other tools. You can also opt-out of our use of cookies and similar technologies that allow third parties to track your behavior.

Why Do We Collect Personal Information and How Do We Use It?

We identify the purposes for which we may collect, use and disclose your Personal Information at the time that you provide such information to us. Consent is also secured when we collect your Personal Information, except where permitted or required by law.

We may use your Personal Information to:

  1. contact you through email, mobile phone, notices posted on our Properties, text messages and push notifications;
  2. send messages about the availability and methods of use of our products, services and Properties, as well as with respect to, security or other service-related issues. Please note that you may change your communication preferences at any time but you cannot opt-out of receiving service messages from us, including security and legal notices;
  3. provide network updates, reminders, and promotional messages from us and our partners;
  4. conduct research for the further development of our Properties in order to provide you and others with a better, more intuitive and personalized experience, as well as to drive growth and engagement on our Properties;
  5. investigate, respond to and resolve complaints and service issues (e.g., bugs);
  6. produce and share aggregated insights using Non-Personal Information. For example we may use your data to generate statistics about our Users, to calculate ad impressions served or clicked on, or to publish User demographics for a Property; and
  7. target (and measure the performance of) ads to Users both on and off our Properties, directly or through a variety of partners, using the following data, whether separately or combined:
    • Data from advertising technologies on and off our Properties, like web beacons, pixels, ad tags, cookies, and device identifiers;
    • User-provided information (e.g., profile, contact information);
    • Data from your use of our services, products and Properties (e.g., search history, feed, content you read, who you follow or is following you, connections, groups participation, page visits, videos you watch, clicking on an ad, etc.);
    • Information from advertising partners and publishers; and
    • information inferred from data described above.

The manner in which we use your Personal Information will depend on which products you use or Properties you visit, how you use those products and the choices you make in your settings. With the assistance of automated systems and using digital inferences, we use the data that we collect to personalize our Properties so that they can be more relevant and useful to you.

EXAMPLES OF TYPES OF INFORMATION COLLECTED, STORED AND USED

Registrant and Subscriber Information

We collect contact information to communicate or deliver products and services.

INFORMATION COMMONLY COLLECTED

SAMPLE USES OF COLLECTED INFORMATION

  • Name
  • Mailing Addresses
  • Email Address
  • Telephone Number
  • Age or Date of Birth
  • Publicly Available Social Profiles
  • Consents for Notifications
  • Provide products and services and related transactional communications
  • Provide rewards, points or purchase confirmations
  • Verify and facilitate delivery of products and services
  • Verify your identity or social identity to allow you to access your account and use our products
  • Provide a Customized Experience
  • Promote and/or develop better products and services
  • Send requested notifications such as email newsletters or push notifications to our mobile apps.


Billing and Credit Card Information

Collecting billing information for payment of purchases of Run Vancouver Holdings’s products and services.

INFORMATION COMMONLY COLLECTED

SAMPLE USES OF COLLECTED INFORMATION

  • Name
  • Credit Card Details
  • Billing Addresses
  • Processing payments for fees owed for subscriptions
  • Providing Customized Experiences for improved billing & processing. 

Billing and credit card information is subject to our Terms of Service. You are responsible for supplying and maintaining accurate information for your account, paying all fees owed, and reasonably managing the security of your account (including any applicable login and password information). Should you fail to meet these obligations, Run Vancouver Holdings may, in its discretion, suspend or terminate your account and refuse future use of our products and services.


Contests, Sweepstakes and Special Offers

Contact information collected to determine eligibility for, and participation in, any products and services, including delivery of any awards or rewards.

INFORMATION COMMONLY COLLECTED

SAMPLE USES OF COLLECTED INFORMATION

  • Name
  • Mailing Address
  • Telephone Number
  • Age / Date of Birth
  • Newsletter Subscription Consents
  • Public activities as conditions of participation
  • Delivering awarded products or services as required by the applicable terms of the offer or contest.
  • Determining eligibility for participation such as, for example, whether a participant lives in an eligible area for participation in an offer or contest.
  • Verifying that a participant is old enough to participate.
  • Registering participants for further opportunities upon receiving their consent.
  • Public activities that are conditions of participation such as socially sharing or reviewing material

Run Vancouver Holdings may occasionally collect personal opinions or responses from you when you participate in sweepstakes, contests or special offers, which information may be shared with a third party, in an anonymized or aggregated fashion. We will notify you, in a clear manner, at the time of collection, if this information will be shared.

No purchase is necessary for participation in any of our contests.


Reader Surveys, Reader Panels and Market Research

Collection of Personal Information for voluntary participation in surveys conducted by or via Run Vancouver Holdings.

INFORMATION COMMONLY COLLECTED

SAMPLE USES OF COLLECTED INFORMATION

  • Name
  • Mailing Addresses
  • Telephone Number
  • Age or Date of Birth
  • Gender
  • Marital Status
  • Interests
  • Household Composition, Income & Expenditures
  • Personal Opinions
  • Newsletter Subscription & Consents
  • Purchase Intent
  • Customer Service Related Inquiries
  • Location Preferences
  • Job Industry
  • Job Title
  • Social Identity
  • Publicly Available Social Profiles
  • Newsletter Subscription & Consents
  • Understanding your experience with our products and services in order to develop improved offerings.
  • Providing a Customized Experience

Data is collected by Run Vancouver Holdings on the phone or by mail, email, the Internet or in person. Non-Personal Information collected in this manner may be shared with advertisers and partners.


Customer Service

Contact information and recordings to better assist you when you request help from our customer support service.

INFORMATION COMMONLY COLLECTED

SAMPLE USES OF COLLECTED INFORMATION

  • Registrant or Subscriber information as described above
  • Billing and Credit Card information as described above
  • Voice or video recordings if you call us or visit us or attend a Run Vancouver Holdings event.
  • Providing assistance with products and services and account or billing related issues
  • Creating a record of our interaction for security, training and quality assurance purposes


Location Information

When you consent to our collection, we collect information about your current and past locations to provide you with location-related Customized Experiences and for advertising purposes.

INFORMATION COMMONLY COLLECTED

SAMPLE USES OF COLLECTED INFORMATION

  • Device details
  • Connection with Registrant or Subscriber information as described above
  • Current location
  • Historical location information
  • Creating Customized Experiences in combination with advertising (ex. weather forecast-related ads including snow shovel offers before a snowstorm; sales for stores within an easy walking distance, etc.).

Some of our Properties deliver content based on your current or historical location, if you choose to enable sharing of your location data with Run Vancouver Holdings. We store that information both locally on your device and on our servers. If you do not enable location sharing, the Property will not share this information with us and we will not collect or store your current or historical information. We also collect Non-Personal Information of location information that does not request your consent before collection. 

USE OF TECHNOLOGY

How Does Our Technology Monitor Our Properties?

Run Vancouver Holdings’s Properties may place technologies (typically small data files) such as “cookies”, “web beacons”, “tags and scripts”, and local storage objects (“LSOs”) such as HTML5, that websites or applications commonly write to your computer or device and contain information that can help identify you each time you visit one of our Properties. Run Vancouver Holdings uses these technologies to measure website and application activity and traffic patterns, to log your activity, to develop analytics, and to store your reading and behaviour history. If and to the extent that we share any of this information with third-party vendors and advertising networks to deliver advertisements on our Properties, it is shared as Non-Personal Information. Third parties may also place and access these or similar technologies on your devices for the purpose of delivering Customized Experiences such as advertisements directed at your interests. Run Vancouver Holdings does not have access to, nor control over, the use of tracking technologies by such third parties. As such, the placement of these third-party technologies on your computer or devices is subject to the terms, conditions and policies of such third-party vendors and advertising networks. You may choose to set your computer or device to reject these technologies. However, some features available on our Properties may rely on these technologies, and any rejection of the same may impact your ability to use features on our Properties.

Collection and Use of Usage Information

From time to time, we collect certain usage information from our servers that relates to the use of our Properties. We use this information for statistical analysis and to improve our Properties, for example, by enhancing pages or features that are visited frequently. On occasion, we may share this information with our affiliates or other third party vendors or service providers to provide them with an indication of the amount of interest in our Properties for advertising purposes and to help us plan for technical improvements.

To Whom Do We Disclose Personal Information?

We will share your Personal Information with our affiliates to provide and develop our Properties. We may also combine information internally across the different Properties covered by this Privacy Policy to help our Properties be more relevant and useful to you and others.
Run Vancouver Holdings may share your Personal Information with third party service providers in order to enable them to provide services on our behalf. We use third parties to help us provide products and services on our Properties (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform any tasks on our behalf and are obligated not to disclose or use it for other purposes. Some service providers may be located outside of Canada where Personal Information may be subject to the laws of those jurisdictions.

We do not share your Personal Information with any third-party advertisers or ad networks for their own advertising use except for: (i) hashed or device identifiers (to the extent they are Personal Information in some countries); (ii) with your permission or (iii) data already visible to any Users of the Properties. However, if you view or click on an ad on or off our Properties, the ad provider will get a signal that someone visited the page that displayed the ad, and they may, through the use of cookies, identify you. Advertising partners can associate Personal Information collected by the advertiser directly from you with our cookies and similar technologies. In such instances, we seek to contractually require such advertising partners to obtain your explicit, opt-in consent before doing so.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith reasons to believe that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Properties (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of our Users, personnel, or others. We attempt to notify Users about legal demands for their Personal Information when appropriate, in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

We can also share your Personal Information as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your Personal Information, but only in the manner set out in this Privacy Policy unless you agree otherwise.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith reasons to believe that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Properties (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of our Users, personnel, or others. We attempt to notify Users about legal demands for their Personal Information when appropriate, in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

We can also share your Personal Information as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your Personal Information, but only in the manner set out in this Privacy Policy unless you agree otherwise.

How do we retain and safeguard your personal information?

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law. We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, and unauthorized access, disclosure, copying, use or modification.

We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any Personal Information that you send us. There is no guarantee that Personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

We process data both inside and outside of Canada and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.

We will only collect and process Personal Information about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you and “legitimate interests”.

Where we rely on your consent to process Personal Information, you have the right to withdraw or decline your consent at any time and, where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your Personal Information, please contact our Data Protection Officer as listed at the end of this Privacy Policy.

How can you access your personal information?

We will make available to you any Personal Information that we have collected, used or disclosed upon your written request. This includes data that you or others provide to us and data generated or inferred from your use of our Properties. We will attempt to respond to your written request within thirty (30) days. We will advise you in writing if we cannot meet your request within this time limit.

We provide many choices about the collection, use and sharing of your Personal Information, from deleting or correcting data you include in your profile and controlling the visibility of your posts to advertising opt-outs and communication controls. We offer you settings to control and manage the Personal Information that we have about you.

For Personal Information that we have about you:

  • Delete Personal Information: You can ask us to erase or delete all or some of your Personal Information (e.g., if it is no longer necessary to provide products or services to you).
  • Change or Correct Personal Information: You can edit some of your Personal Information through your account, as applicable. You can also ask us to change, update or fix your Personal Information in certain cases, particularly if it’s inaccurate.
  • Object to, or Limit or Restrict, Use of Personal Information: You can ask us to stop using all or some of your Personal Information (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your Personal Information is inaccurate or unlawfully held).
  • Right to Access and/or Take Your Personal Information: You can ask us for a copy of your Personal Information and can ask for a copy of Personal Information you provided in machine readable form.

We retain your Personal Information even after you have closed your account or terminate a subscription, if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfill your request to “unsubscribe” from further messages from us.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@vancouversunrun.com
  • By visiting this page on our website: http://sunrun.dreamhosters.com/contact-us/

Please check back periodically as the Privacy Policy may be amended from time-to-time. If you continue to use our products or services after we make changes to this Privacy Policy, you are consenting to any updated version of the Privacy Policy. Whenever policy changes are significant, Run Vancouver Holdings will endeavour to provide public notice to you and to archive previous versions of our Privacy Policy.